Refund And Return
Refund and Return Policy
(HOLIDAY SHIPPING WILL DELAY MOST ITEMS)
Requesting a refund?
Please contact our support team to inquire about your purchase. If your item has not arrived within thirty days of shipping we will work with you on getting your products and also a partial refund for any trouble you the customer may have experienced. We want to satisfy all of our customers but we know that customers do understand that sometimes items are lost or mishandled during shipment. What we can guarantee is that we will do our very best to satisfy the needs of those who support OGW and all its affiliates. We thank you for using OGW and we hope that any bad experience , you the customer will give us the chance to make it right. from all of us at OGW we thank you for the opportunity.
Need To Return An Item?
We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4 (four) days of delivery. All returns may be applicable for a restocking fee.
1. Get in contact with our customer service support. From there, our customer service support will work with you to process your return. We offer prepaid shipping return labels for all returns.
2.Once you've received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the prepaid shipping return label to the box, and drop it off at your nearest postal office.
3.When our team has received your return, they will process it and then issue your refund by either a credit card refund, or store credit. NO cash refunds. (refunded amount will be placed on card used to make original purchase)
From here, you're good to go! All you have to do is contact support, pack up and drop off your return, await your credit.
Send Returns to:
Overstock Glass Warehouse
820 Jason Place SW
Lenoir NC, 28645
All returned and cancelled orders may be subject to restocking fee of $4.99
**we are not responsible for mis-entered information regarding personal and shipping information. Please double check your address when placing your order**